14/07 : ASSISTANT ADMINISTRATOR: DESKTOP SUPPORT REF NO: 0002/2026

A Senior Certificate/Grade 12 certificate. A recognised National Diploma (NQF level 6) in ICT or equivalent. Knowledge in IT service support-related competencies, including cloud hosting (added advantage). Knowledge in ICT Service Desk and/or ICT Incident Management, knowledge of server support and network administration. Knowledge of technical, hardware, and software support. Good understanding of network types, including LAN, WAN, and point-to-point. Knowledge of firewalls, endpoint security, and security gateways. Ability to work under pressure. Personal Profile: Ability to set and meet deadlines. Must have strong interpersonal skills. Demonstrate sound work ethics and be honest, respectful, and trustworthy. Client orientation and customer focus. Understands the importance of maintaining the confidentiality of sensitive employee information. Good verbal and written communication skills. Ability to communicate with internal and external stakeholders. Good interpersonal, presentation, coordination, computer, and report-writing skills.

Provide effective and efficient support to the ICT unit. Assist in the day-to-day ICT operations and infrastructure support. Support the organisation’s ICT and cybersecurity environments. Ensure adherence to and implementation of ITM-related policies and procedures. Provide minute-taking support for the ICT project related to the unit. Willingness to travel outside normal working hours when required.